Terms & Conditions

About Warebid and these terms

Warebid at warebid.com is operated by CPL Services Pte. Ltd. (UEN 202137739Z), Singapore (“Warebid”, “we”, “us”). Our warehouse and correspondence address is 23 Gul Avenue, Singapore 629663. Contact [email protected] for order enquiries.

These terms govern use of our storefront and purchases from us. Read them together with the product description, disclosed condition, checkout totals, pickup or delivery terms and any written quotation you accept. Specific terms agreed for your order apply to that order; they do not remove rights that the law does not allow us to exclude. Our Privacy Policy explains how we handle personal data.

You must be at least 18 and able to enter into a binding agreement. If buying for a company, you confirm that you have authority to act for it. Provide accurate contact, billing and delivery details and keep order references and payment links private.

Pre-owned goods and product information

We sell pre-owned furniture, equipment and other goods, including individual units and specified lots. Review the listing’s quantity, dimensions, condition, included accessories and known defects. Normal wear varies with age and previous use. Ask us about suitability, inspection or anything unclear before ordering.

Photographs and measurements help describe the goods; minor colour or measurement differences can occur. Only items and accessories expressly included in the listing or written agreement form part of the sale. We remain responsible for material descriptions and representations we make. No manufacturer’s warranty, installation, certification or servicing is included unless expressly stated.

Disclosed defects and ordinary wear are different from an undisclosed defect or goods that do not conform to the contract. Describing goods as used, clearance or “as is” does not remove applicable statutory rights.

Orders, availability and confirmation

Adding an item to your cart, submitting an enquiry or receiving a quote does not itself reserve stock or create a confirmed purchase. Availability and the applicable price and terms are checked when your request is submitted. A quotation, rental request or lot offer follows its own stated acceptance process.

A checkout acknowledgement or payment-pending reference is not confirmation that a required payment has cleared. We confirm an order when it is accepted and any required upfront payment is received or manually verified. For pickup with nothing due upfront, the reservation confirmation states the balance payable before collection.

Payment deadlines and reservation expiry shown for your order apply. Unpaid or unverified reservations may expire and stock may be released. If stock is unavailable, a material listing error is found, or we cannot lawfully fulfil an order, we will contact you. We will not substitute goods or increase an agreed price without your consent; if we cannot fulfil the order, amounts paid for the unfulfilled goods will be refunded.

Prices and payment

The checkout or accepted quotation identifies the transaction currency, unit or lot price, quantity, applicable taxes and agreed delivery charges. Any other displayed currency is a browsing estimate; the checkout currency and total govern. Public consumer prices include GST where applicable. We do not add an undisclosed mandatory charge after you commit to pay.

Available methods depend on the product, fulfilment choice and amount due. Stripe processes online payments; cards, wallets and local methods are offered according to Stripe, device and transaction eligibility. We do not guarantee every displayed payment brand is available for every transaction.

Cash, bank transfer and direct PayNow are manual methods where offered. A transfer screenshot or payment reference alone is not proof that cleared funds have been received. Your order remains awaiting verification until our team checks the payment. Use only our published payment instructions and your order reference; contact us if instructions appear inconsistent.

Local delivery requires full payment through Stripe before dispatch. For pickup, all remaining amounts must be paid and verified before goods are released. Your bank or payment provider may separately charge currency-conversion or international-transfer fees.

Pickup dates and deposits

Select a preferred pickup date at checkout. The deposit rule shown for the item determines whether anything is due upfront. A required deposit is part-payment of the purchase price, not an extra charge. Mixed orders may have different rules for different items; checkout shows the combined deposit and remaining balance.

Where offered, pay a deposit through Stripe or a manual method pending staff verification. A pickup date does not by itself confirm an exact appointment: our team confirms the collection time separately. Contact us before changing the date; changes depend on availability and any revised terms we agree with you.

The deposit, balance and terms recorded for your accepted order apply to it. Later changes to website defaults do not retrospectively change your agreement. A deposit is not automatically forfeited simply because it is called a deposit; cancellation and non-collection are addressed below.

Self-collection and non-collection

Collect only at the location and appointment confirmed for your order. Arrange suitable transport, personnel, building access and any agreed dismantling or loading support. Tell us in advance if someone else will collect; we may reasonably verify their authority and the order reference before releasing goods.

Check the goods and quantity at handover and tell our team about visible discrepancies. Signing a collection record confirms handover, not a waiver of rights concerning defects you could not reasonably identify. Use qualified installers or technicians where appropriate; do not use equipment you believe may be unsafe.

If you cannot collect on time, contact us promptly. We will make reasonable attempts to contact you before cancelling an uncollected confirmed order or arranging another collection. Any storage, redelivery or handling charge must be disclosed and agreed or otherwise lawfully recoverable; there is no automatic undisclosed daily fee. Cancellation deductions, if lawful, are limited as set out below.

Local delivery, ownership and risk

Local Delivery Courier (Singapore) is available only where offered for the goods and address. Review the delivery charge, service scope and any access restrictions. Installation, hoisting, disposal, stair-carrying or other special services require express agreement. Estimated dates are estimates unless we specifically agree to a binding deadline.

Provide a reachable recipient and accurate access instructions. If delivery cannot be completed, we will contact you to arrange the next step. Any additional charge must be disclosed and agreed or lawfully recoverable; we will not impose an undisclosed charge automatically.

Ownership passes after full payment and handover. Risk of loss or damage passes on physical collection by you or your authorised collector, or delivery to you or your authorised recipient. We remain responsible for obligations that applicable law places on us, including in relation to delivery we arrange.

Cancellations and refunds

Contact us promptly if you wish to cancel or amend an order. We do not offer an automatic change-of-mind return or exchange unless the listing or written agreement says otherwise. We will consider requests based on the order’s status, the goods and applicable law.

Where cancellation or failure to collect causes a loss, any deduction or charge must be lawful, reasonable and proportionate to evidenced loss or costs that cannot reasonably be avoided. We take account of costs saved and any resale recovery. We do not impose a penalty or automatically retain the entire deposit. We will explain any proposed deduction and refund the balance due.

If we cannot supply the goods, or you are entitled to a refund under applicable law, we will provide the remedy due. Refunds normally return through the original payment method, subject to provider processing times. For manual payments, we may verify the refund recipient to prevent fraud. We do not replace a legally required monetary refund with store credit without your agreement.

Faulty goods and your statutory rights

If goods arrive damaged, materially differ from their description or develop a suspected existing defect, contact [email protected] with your order reference, a description and helpful photographs. Report issues promptly so we can investigate; this request does not create a shorter statutory claim deadline. Stop using unsafe goods and allow a reasonable inspection or return arrangement.

Singapore’s Consumer Protection (Fair Trading) Act, including the provisions commonly called the Lemon Law, and the Sale of Goods Act may give consumers rights concerning non-conforming goods. Applicable remedies can include repair or replacement and, where the legal conditions are met, a price reduction or refund. For pre-owned goods, relevant circumstances include age, description, disclosed condition and price.

Damage caused by misuse, unauthorised modification or repair, or ordinary wear may not qualify as a defect for which we are responsible. A fault specifically disclosed before purchase is assessed on that basis. We consider each case under applicable law; a blanket “no refunds” or “no warranty” statement does not override mandatory rights. Business purchases may have different statutory protections from personal consumer purchases.

Website use and responsibility

Do not misuse the storefront, interfere with security, submit fraudulent orders or payments, impersonate another person, or upload unlawful or infringing content. You must have authority to share any personal data, photographs or documents you submit. We may restrict abusive or fraudulent use proportionately without withholding a remedy legally owed to you.

Our branding, original content and website materials are protected by applicable intellectual-property rights. Product brand names identify the goods and do not imply that Warebid is an authorised brand dealer unless we expressly say so. External sites and payment services have their own terms and privacy notices.

We take reasonable care in operating the website, but interruptions and errors can occur.

For business purchases, to the extent permitted by law and reasonable in the circumstances, we exclude indirect or consequential losses and loss of profit, revenue or business opportunity, and limit our aggregate liability relating to an affected order to its total purchase price.

This limitation does not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, title to goods, any refund or remedy legally due, or any liability that cannot lawfully be excluded or limited. Consumer rights and the reasonableness requirements of Singapore law remain unaffected.

Singapore law, disputes and changes

Singapore law governs these terms. Contact us first with an order complaint so we can try to resolve it. You may seek help from CASE, the Small Claims Tribunals where eligible, or another competent authority. Singapore courts have non-exclusive jurisdiction, without restricting any mandatory consumer right or lawful complaint or dispute-resolution route.

We may update these terms for future use and orders and will show the effective date. Changes do not retrospectively remove rights or change an accepted order without agreement. If a provision is unenforceable, the remaining provisions continue where legally possible.